Mon–Thurs: 9:00 AM – 5:00 PM, Fri: 9:00 AM – 4:00 AM
Why this matters
Managing NDIS funding is complex. We handle the admin so you can focus on support.
How we deliver it
We act as your NDIS finance team—processing claims, paying providers, and keeping you updated.
What’s included
- Invoice processing & payments
- Budget tracking
- Monthly statements
- Advice on fund usage
- Access to your data 24/7
Benefits
- No out-of-pocket payments
- Greater provider choice (incl. unregistered)
- Transparent reports
- Personalised guidance
FAQs
Is plan management free?
Yes. The NDIS covers this separately, and it doesn’t affect your core or capacity building budgets.
Can I use non-registered providers?
Yes. Plan management lets you use providers who are not registered with the NDIS.
How do I get plan management in my NDIS plan?
Request it in your planning meeting or review. Ask for “Improved Life Choices” to be included.
How fast do you pay invoices?
Typically within 3–5 business days once the claim is approved.
Do I still choose my supports?
Yes. You maintain full control over who provides your services.
Can I switch plan managers mid-plan?
Yes. You can change to HPI Care any time by notifying the NDIA and your current provider.
What reports do I receive?
Monthly budget statements plus custom reports upon request.
Can I get help understanding my NDIS budget?
Absolutely. We walk you through how to read and use your plan.
Do you help with resolving payment issues?
Yes. We contact providers, fix errors, and communicate with the NDIA on your behalf.
